Administrative Officer

Posted:20/05/2017
Job Type:Contract
Salary: £10.30 - 12.82/hour
Location:
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 KEY PURPOSE OF THE JOB

 The post holder will be a member of the Adult Social Care Personalisation Agenda, which will be developing services in specific areas of activity within the Southwark Council’s Mental Health Social Care Teams.

 The post holder will undertake administrative and statistical tasks and duties efficiently and will be required to respond appropriately to a variety of people and agencies.

 The post holder will provide support and information to managers and practitioners in relation to, administrative, information and IT processes

 PRINCIPAL ACCOUNTABILITIES

 1. To implement the administrative and information systems (manual and computerised) within the Section and to make recommendations for improvements to systems.

a.    To maintain up to date knowledge of relevant policies and procedures to ensure effective communication with and responses to service users, carers and their representatives, both orally and in writing.

b.    To undertake the duties and responsibilities of the post with due regard for the Council’s Equal Opportunities Policy, Standing Orders Code of Conduct and other policies and procedures.

c.    To carry out the duties and responsibilities of the post, in accordance with the Council’s Health & Safety Policy and relevant Health & Safety legislation

2. To provide administrative support to managers and practitioners within the department and with providers, service users and carers.

a.    To contribute to the achievement of Quality Customer care within the Business Unit as laid down in the Business Plan, Community Care charter and other public commitments on quality standards.

b.    To contribute to the maintenance of health and safety in the workplace by participation in Team and Business Unit planning groups, bringing hazards to the attention of management and by training and supporting colleagues in dealing with threatening and abusive behaviour from callers.

c.    To liaise with officers of other services, and departments and external organisations, resolving routine and basic problems, and informing and advising on day to day issues in relation to the role and function of the service.

d.    To ensure that all tasks are completed to agreed timescales, standards of accuracy and presentation.

e.    To undertake original correspondence in response to routine queries from providers and internal and external agencies in Adult Social Care.

f.     Arranging meetings, record keeping, taking messages, minute taking, etc

 

3. To input data, collate and present information for reports and statistical returns

a.    To use information technology, such as word processing packages, spreadsheets, databases; ensuring information is accurate and up to date.

b.    To provide financial and statistical information and returns as required

 

Internal and External Contacts

Daily contact with administrative staff within the Council, SLaM NHS Trust, voluntary sector organisations and other partner agencies in community care

Routine contact with colleagues at all levels in other council departments in connection with the work of the team

Daily contact with team managers and practitioners within the CMHT and internal and external care providers.

Routine contact with staff at all levels within the Business Unit

JOB CONTEXT

Southwark Council is a large and complex organisation.  It has over 5000 staff and a budget of £0.5bn.  Southwark has significant challenges for raising standards of achievement and attainment with significant areas of deprivation in a multi-cultural environment.  The nature of the whole Council is changing towards an enabling authority, engaging, involving and empowering the community through regeneration initiatives.

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